Frequently asked questions
Answers to the most frequently asked questions. Can’t find what you are looking for? Contact us.
Orders
How do I place an order?
Add the product to the cart, click “Proceed to checkout”, fill in your name, phone and address, choose the delivery method and confirm. You can also order via WhatsApp or by phone.
Do I need an account to order?
No. You can order without an account. With an account you can see your order history and don’t have to fill in your details every time.
How can I track my order?
On the Track your order page, with your order number and your email. You can also call us or write to us on WhatsApp.
How can I change or cancel an order?
Contact us as soon as possible by phone or WhatsApp, before the order is sent out, and we will change or cancel it.
Delivery
How long does delivery take?
In Tirana and Durrës orders are delivered within 24 hours. For other cities we confirm the delivery time when we contact you about the order.
How much does delivery cost?
The delivery cost is shown in the cart and during checkout, before you confirm. Pick-up in store is free.
Can I pick up the product myself?
Yes, free of charge, at any of our 3 shops: two in Durrës (Rruga Iljaz Reka and Rruga Egnatia, Nr. 51) and one in Tirana. All are open Monday – Friday 08:30 – 20:00 and Saturday 08:30 – 19:00. Choose “Pick up in store” at checkout.
Do you deliver outside Albania?
At the moment we only deliver within Albania.
Payment
How can I pay?
In cash when you receive the product – you pay nothing online. For purchases by businesses and institutions, contact us for a quote and an invoice.
Is buying online safe?
Yes. Since payment is made on delivery, you never enter card details on the site. Your data is used only to process your order.
Warranty and replacement
Do the products have a warranty?
Yes. All the products we offer are original, from the authorised distributor, and come with a standard 1-year warranty from the date of purchase. Keep the invoice or the order confirmation email – that is all you need to use the warranty.
What happens if the product is defective?
If during the warranty period the product shows a manufacturing defect, we replace it with a new product. Contact us by phone, WhatsApp or email with your order number, or bring the product to one of our shops – we check it and solve it as quickly as possible.
Can I return a product?
Purchased products cannot be returned or refunded, but you are never left without a solution: any product with a manufacturing defect is replaced under warranty. If you are not sure which product suits you, ask us before buying – our advice is free.