Terms of Sale

1. Who we are

The seller is Albital Canon shpk (tax number / NIPT J91524502R), registered at Rruga Iljaz Reka, Durrës 2001, Albania. We have three shops: two in Durrës (Rruga Iljaz Reka and Rruga Egnatia, No. 51) and one in Tirana.

Contact us by phone at +355 69 702 2817, on WhatsApp at +355 69 702 2817 or by email at [email protected]. We are available Monday – Friday 08:30 – 20:00 and Saturday 08:30 – 19:00.

2. Products and prices

• Prices are in Albanian lek (ALL) and include VAT. Delivery is not included in the price. It is shown in the cart and at checkout before you confirm.
• We do our best to keep descriptions, specifications and photos accurate. Photos may be illustrative, for example colours can look different on screen. If you are unsure whether a product suits your needs, ask us before buying. Our advice is free.
• For products marked “Price on request”, we give you the price personally on WhatsApp, by phone or by email.
• If a price is shown incorrectly because of an obvious technical or typing error, we will tell you before delivery. You decide whether to continue at the correct price or cancel at no cost.
• Business customers and resellers with an approved account may see special prices when signed in.

3. How ordering works

1. Add products to the cart and go to checkout.
2. Enter your name, phone and address, and choose delivery and payment.
3. After you confirm, you get your order number on screen and by email. This email confirms that we have received your order.
4. We check the order and, when needed, call you to confirm it. The sales contract is concluded when we confirm the order or dispatch it.

We may refuse or cancel an order if the product is out of stock, the contact details are wrong, or there are signs of abuse. If so, we tell you right away and refund anything you have paid in full.

You can change or cancel your order free of charge by contacting us before it is dispatched.

4. Payment

• Cash on delivery: you pay when you receive the product. No card details are requested on the site.
• Bank transfer: the account details are shown after the order and in the email. The order is dispatched once the payment reaches our account.

We issue a tax invoice for every purchase. For an invoice with a business tax number (NIPT), add your business details in the order note or contact us.

5. Delivery and shop pickup

• We deliver within Albania only.
• Tirana and Durrës: delivery within 24 hours (working days) of confirmation.
• Other cities: delivery by courier. We confirm the delivery time when we contact you.
• Pickup is free at any of our 3 shops.
• The current delivery cost is shown in the cart before you confirm.

When you receive the parcel, please check that the packaging is undamaged. If it is damaged, note it with the courier or tell us within 24 hours, with photos if possible.

6. Right of withdrawal (returns within 14 days)

If you are a consumer, meaning you buy as a private person and not for a business, and you bought at a distance (on the website, by phone or WhatsApp), you may withdraw from the purchase within 14 days of receiving the product, without giving a reason.

• Tell us within that period by email, phone or WhatsApp, quoting your order number.
• Return the product within 14 days of telling us, unused, with all accessories and manuals, in its original packaging. You can bring it to one of our shops or send it by courier. If you send it, you pay the cost of the return.
• We refund the amount paid, including standard delivery, within 14 days of receiving and checking the product. We refund using the same payment method or by bank transfer.
• If the product comes back used or damaged beyond what is needed to inspect it, we may deduct the loss in value.

This right does not apply to:

• ink, toner and other consumables taken out of their sealed packaging;
• software and licences that have been activated or unsealed;
• products configured or assembled to your request, for example custom-built PCs;
• purchases made in person in our shops, and purchases by businesses.

7. Warranty

All our products are genuine, supplied by the authorised distributor, and come with a 1-year warranty from the date of purchase, unless the invoice or the product page states a different period.

• If a manufacturer defect appears during the warranty, we inspect the product and repair or replace it with a new one. If neither is possible, we refund you.
• Your invoice or order confirmation email is enough to claim the warranty.
• The warranty does not cover damage from misuse, impact, moisture, power surges, normal wear, or work by unauthorised persons.

This warranty does not limit your statutory rights for products that do not conform to the contract.

8. Your account

You can order without an account. If you create one, you are responsible for keeping your password safe and for what is done with it. Tell us immediately if you think someone else is using your account.

9. Intellectual property

The texts, photos, logos and design of this site belong to Albital Canon shpk or our partners and may not be copied or used commercially without written permission. Brand names and logos belong to their respective owners.

10. Liability

We make every effort to keep the site accurate and available, but we cannot guarantee that it will always be uninterrupted or error-free. Except where the law prohibits this limitation, we are not liable for indirect damage, such as loss of data or profit, arising from the use of the products or the site. Nothing in these terms limits your statutory rights as a consumer.

11. Complaints and governing law

For any complaint, write to [email protected] or call us. We reply as soon as possible, usually within 2 working days, and aim to resolve every issue by agreement.

These terms are governed by Albanian law, including the legislation on consumer protection and electronic commerce. If we cannot reach an agreement, you may contact the authorities responsible for consumer protection or the competent court in Albania.

12. Changes to these terms

We may update these terms from time to time. The date of the latest version is shown at the top of the page. Each order is governed by the terms in force when it was placed.